Contact Us
Got a question about a bonus offer, spotted something out of date on one of our reviews, or want to suggest a site we should look at? This page explains how to reach Non Gamstop Casinos and what we're able to help with.
What we can help with
Non Gamstop Casinos is an independent research and comparison site covering non GamStop casinos, betting sites not on GamStop, and the bonuses and games available at them. We're happy to hear from readers about:
- Corrections to bonus terms, ratings or payment details on any of our pages
- Suggestions for a non GamStop casino, slot title or brand we haven't covered yet
- Feedback on how we rate and rank operators
- General questions about how non GamStop casinos work, including deposits, withdrawals and eligibility
- Reports of broken links, outdated offers or inaccurate information anywhere on the site
If your question relates to a specific brand's account, deposit or withdrawal, we'd point you toward that operator's own support team first — as a comparison site we don't hold customer accounts, process payments or manage bonuses ourselves, so we can't intervene in individual disputes.
Before you get in touch
A lot of common questions are already answered elsewhere on the site, which can save you a wait:
- For background on our ratings process and how offers like those from Betmica, Kikibet and Betninja are assessed, see our Non Gamstop Casinos UK 2026 – Top Rated Sites Reviewed guide
- For details on who we are and how the site is funded, visit About Us
- If you're concerned about your own gambling, or a friend or family member's, our Responsible Gambling page has practical guidance
- For the legal terms covering use of this site, see our Terms and Conditions
How our editorial process works
Every casino featured on Non Gamstop Casinos — including the offers shown on this site such as Betmica's welcome package or Rivo's slots deal — is researched against the same set of criteria: licensing information, the games and software providers on offer, how deposits and withdrawals work, and the actual terms attached to any bonus. Ratings are set by our editorial team based on that research. No operator can pay for a higher position, and commercial partnerships never decide rankings.
We do earn commission when readers click through to some of the sites we cover. This is standard for comparison sites and doesn't change what we publish — a brand that falls short on a genuine drawback will still have that drawback listed, whatever commercial relationship exists.
A note on GamStop and self-exclusion
We know most people reaching this page are here because they've self-excluded through GamStop and are looking at alternatives. We don't offer individual advice on lifting or bypassing an exclusion, and we're not in a position to advise on your personal circumstances. What we can do is point you to general information: our non GamStop casinos guide covers how these sites operate, what licensing usually looks like, and what to check before signing up anywhere. If self-exclusion was put in place for your wellbeing, our Responsible Gambling page has links to support services worth reading first.
Response times and what to expect
We review messages in the order they arrive and aim to reply as soon as we reasonably can, though as a small editorial team we can't guarantee a fixed turnaround. For anything urgent involving money — a delayed withdrawal, a disputed bonus, or an account issue — contact the casino operator directly, since only they can access and act on your account.
18+ and player safety
Everything on this site is intended for adults aged 18 and over. If you'd like more detail on how to gamble more safely, set limits, or find independent support organisations, that information sits on our Responsible Gambling page rather than here — it's worth a look before you get in touch about anything account-related.